List of top 10 Telesales service providers
in India and APAC

Your Guide to Boosting Sales

The telesales industry is experiencing remarkable growth. In 2023, the global market size reached USD 9.6 billion and is projected to expand at a compound annual growth rate (CAGR) of 5.1% from 2023 to 2030 (Source: Grand View Research). This surge is driven by the increasing adoption of multichannel marketing strategies and the rising demand for personalized customer interactions. Businesses in the vibrant markets of India and the APAC region are increasingly leveraging telesales service providers to amplify their sales efforts and reach wider audiences.

This article delves into the top 10 telesales service providers in these regions, offering valuable insights into their strengths and offerings. Whether you need telesales services in Malaysia, are seeking offshore telemarketing services in Singapore, or require a telesales agency in India, this comprehensive guide will help you identify the perfect partner to elevate your sales performance.

Top 10 Telesales Service Providers in India and APAC

1. Denave: Denave is a global sales and marketing enablement company with a strong focus on B2B telesales services. They offer a consultative approach to drive SMB penetration, cloud adoption, partner management, and revenue maximization. With over two decades of experience, Denave leverages a blend of traditional and digital channels to deliver qualified leads and accelerate deal closures.

• Strengths: Consultative approach, proven expertise in B2B sales, integrated sales solutions, global reach, data-driven strategies, and a focus on innovation.
• Region: India and APAC
• Website: www.denave.com

2. Concentrix: A global leader in customer engagement services, Concentrix offers a wide range of telesales solutions, including lead generation, appointment setting, and customer acquisition. They leverage their deep industry expertise and cutting-edge technology to drive sales growth for their clients.

• Strengths: Extensive global network, omnichannel solutions, strong focus on innovation.
• Region: India and APAC
• Website: www.concentrix.com

3. Teleperformance: Teleperformance is a global leader in outsourced omnichannel customer experience management. They offer a comprehensive suite of telesales services, including lead generation, sales conversion, and customer retention. Their expertise lies in delivering personalized customer interactions that drive sales and build brand loyalty.

• Strengths: Global reach, strong focus on customer experience, advanced analytics and reporting.
• Region: India and APAC
• Website: www.teleperformance.com

4. Flatworld Solutions: A pioneer in the BPO industry, Flatworld Solutions provides end-to-end telesales solutions, from lead qualification to sales closure. They leverage their deep industry knowledge and technological expertise to drive sales growth for their clients. Their telesales services in Singapore are particularly noteworthy for their focus on data security and customized approach.

• Strengths: Scalable solutions, customized approach, strong focus on data security.
• Region: India
• Website: www.flatworldsolutions.com

Interesting Read: Emerging Trends of Telesales: Personalizing Telesales Pitch for Different Buyer Journeys

5. MattsenKumar LLC: MattsenKumar LLC is a US-based company with a significant delivery center in India. They specialize in B2B telesales and lead generation, helping businesses connect with potential customers and drive revenue growth.

• Strengths: Expertise in B2B sales, highly trained agents, data-driven approach.
• Region: India
• Website: www.mattsenkumar.com

6. 4D Global: 4D Global offers a wide array of telesales and customer service solutions, including inbound and outbound calling, live chat support, and email support. They are known for their flexibility and ability to adapt to clients' specific needs. Businesses looking for telesales services in Malaysia can benefit from their omnichannel approach and flexible engagement models.

• Strengths: Omnichannel approach, flexible engagement models, focus on customer satisfaction.
• Region: India and APAC
• Website: www.4dglobal.com

7. Callbox: Callbox is a leading provider of multi-touch, multi-channel B2B marketing solutions. They offer a range of teleservices, including lead generation, appointment setting, and sales qualification. Their expertise lies in connecting businesses with key decision-makers and driving sales growth.

• Strengths: Multi-touch, multi-channel approach, strong focus on B2B sales, lead nurturing.
• Region: India and APAC
• Website: www.callboxinc.com

Discover : Insider Tips to Increase Sales via Outbound Telesales Services

8. TDCX: TDCX is a leading provider of customer experience solutions for innovative technology and digital brands. They offer a range of telesales services, including customer acquisition, sales support, and technical support. Their expertise lies in delivering seamless and engaging customer experiences that drive sales and build brand advocacy.

• Strengths: Strong focus on technology and digital brands, omnichannel solutions, highly skilled agents.
• Region: India and APAC
• Website: www.tdcx.com

9. Call2Customers: Call2Customers offers a range of telemarketing services, including lead generation, appointment setting, and market research. They are known for their transparent pricing and commitment to client satisfaction.

• Strengths: Transparent pricing, experienced telemarketers, focus on customer satisfaction.
• Region: India
• Website: www.call2customers.com

10. Trupp Global: Trupp Global provides comprehensive BPO solutions, including telesales, customer support, and back-office support. They have a strong track record of delivering high-quality services to clients across various industries.
• Strengths: Experienced team, focus on quality and compliance, customized solutions.
• Region: India and APAC
• Website: www.truppglobal.com

This list serves as a valuable starting point in your quest for the ideal telesales partner. Remember to carefully consider your specific needs and requirements when making your final decision.

Factors to Consider When Choosing a Telesales Service Provider

• Industry Expertise: Does the provider possess experience in your specific industry?
• Service Offerings: What types of telesales services do they offer?
• Technology: What tools and technologies do they utilize to enhance their services?
• Pricing: What are their pricing models and are they transparent?
• Reputation: What is their track record and what do their clients say about them?
• Location: Where are they located and do they offer services in your target market? For instance, if you need offshore telemarketing services in Singapore, ensure the provider has a strong presence and experience in that region.

By carefully evaluating these factors, you can choose a telesales service provider that aligns with your business objectives and helps you achieve your sales goals.

FAQs about Telesales Service Providers

1. What are the benefits of outsourcing telesales services?
Outsourcing telesales services can offer several benefits, including:
• Cost savings: Reduced overhead costs associated with hiring and training an in-house team.
• Increased efficiency: Access to experienced telemarketers and advanced technology.
• Improved focus: Allows your internal team to focus on core business activities.
• Scalability: Easily scale your telesales efforts up or down as needed.
• Access to wider markets: Reach new customers in different regions and countries.

2. What is the difference between telemarketing and telesales?
While the terms are often used interchangeably, there is a subtle difference. Telemarketing is a broader term that encompasses various marketing activities conducted over the phone, such as lead generation, appointment setting, and market research. Telesales, on the other hand, specifically focuses on selling products or services over the phone.

3. How can I measure the effectiveness of my telesales campaign?
Key performance indicators (KPIs) to measure the effectiveness of your telesales campaign include:
• Conversion rate: The percentage of leads that convert into customers.
• Cost per lead: The cost of acquiring each lead.
• Customer acquisition cost: The cost of acquiring each new customer.
• Revenue generated: The total revenue generated from the telesales campaign.
• Customer satisfaction: The level of satisfaction among customers acquired through telesales.

4. What are the best practices for successful telesales?
Some best practices for successful telesales include:
• Develop a strong script: A well-crafted script can guide the conversation and improve conversion rates.
• Train your agents: Invest in training your agents on product knowledge, communication skills, and sales techniques.
• Use the right technology: Leverage CRM systems and other tools to enhance efficiency and track performance.
• Target the right audience: Identify your ideal customer profile and focus your efforts on reaching the right prospects.
• Personalize your approach: Tailor your message to the individual needs of each prospect.
• Follow up consistently: Consistent follow-up is crucial for building relationships and closing deals.

5. What is the future of telesales?
The future of telesales appears promising, with technological advancements such as AI and machine learning playing an increasingly significant role. These technologies can help to personalize the customer experience, automate tasks, and improve overall efficiency. Additionally, the integration of telesales with other channels, such as email and social media, will create a more holistic and effective approach to sales and marketing.

6. How can I improve the efficiency of my telesales team?
To improve the efficiency of your telesales team, consider the following:
• Provide ongoing training: Regular training can help agents improve their skills and knowledge.
• Use a CRM system: A CRM can help track leads, manage customer interactions, and automate tasks.
• Implement call monitoring and coaching: Monitor calls to identify areas for improvement and provide coaching to agents.
• Offer incentives and rewards: Motivate agents with incentives and rewards for achieving targets.

7. What are the latest trends in telesales?
Some of the latest trends in telesales include:
• Increased use of AI and automation: AI-powered tools are being used to personalize customer interactions, automate tasks, and improve efficiency.
• Omnichannel integration: Telesales is being integrated with other channels, such as email and social media, to create a more holistic approach.
• Focus on customer experience: Providing a positive customer experience is becoming increasingly important in telesales. • Data-driven decision making: Data analytics is being used to track performance, identify trends, and make informed decisions.